Support

Support Agreement Customers

ICS is sold as a subscription with support included. Support covers phone support and updates.

Phone Support for Non Support Agreement Customers

ICS will only charge for phone support for Out Of Scope or Non-ICS reasons. Phone support is billed at $1.00 per minute with a minimum of 15 minutes. You can call us at 620-778-1117.

eMail Support

eMail support is free at this time, however, it may take up to 24 hours before you get a response. You can email questions to support@cafeteriapos.com.

On-Site Training and Support

Travel time to your location is billed at $50 per hour with a cap of $350 per day. On-site labor is billed at $95 per hour with a cap of $500 per day.

Custom Reports or Custom Programming

In-House programming time is $50 per hour with a cap of $350 per day. On-site programming time is $95 per hour with a cap of $500 per day. Off-site programming is $45.00 an hour with a cap of $300 per day.

* Please note a cap rate is one block of 8 hours and not necessarily a physical day. It also must be the same project or incident to count towards the 8 hour block.

ICS

3606 N. Lone Elm

Joplin, MO. 64801

General Information: CompanyEmail

Phone 620-778-1117